Privacy Policy

1. Information We Collect

When you book our earwax removal services, we collect personal information necessary to provide safe, professional care:

• • Personal details (name, address, phone number, email)
• • Medical history relevant to ear care
• • Appointment preferences and scheduling information
• • Payment information (processed securely)

2. How We Use Your Information

We use your personal information solely for:

• • Providing professional earwax removal services
• • Scheduling and confirming appointments
• • Ensuring safe treatment based on medical history
• • Processing payments for services
• • Following up on treatment outcomes

3. Data Protection

We are committed to protecting your personal and medical information:

• • All data is stored securely and encrypted
• • Access is limited to authorized personnel only
• • We comply with UK GDPR and Data Protection Act 2018
• • Medical information is treated with strict confidentiality

4. Sharing Information

We do not sell, trade, or share your personal information with third parties except:

• • When required by law or medical emergency
• • For referrals to GPs or audiologists (with your consent)
• • To process payments through secure payment providers

5. Your Rights

Under UK data protection laws, you have the right to:

• • Access your personal data
• • Correct inaccurate information
• • Request deletion of your data
• • Object to processing of your data
• • Data portability

6. Contact Us

If you have questions about this Privacy Policy or your personal data:

• • Email: earwaxfix@gmail.com
• • Phone: 07554 418 144

This Privacy Policy may be updated periodically. We will notify you of any significant changes.